Frequently Asked Questions

Are Babymax products safe?

Chemicals used in many detergents like SLS, phosphate, and coloring are highly irritant especially on baby's soft skin. We don't want any of them near our babies. So, naturally, naturally-derived, plant-based ingredients is used whenever possible in all BabymaxTM products. We guarantee that Babymax products are free of nasty chemicals and therefore, gentle on your babies' skin but effectively tough on baby stains and dirt.

Can I use your products for my entire family??

You don’t have to be a baby to enjoy the benefits of our baby-safe products. For example, you can use Babymax Baby-safe Detergent for your favorite clothes!

What makes Babymax different?

All our Babymax products are guaranteed by the gold standard in baby care, HOMEFREE. With it, you can be assured that what you are buying is one of, if not the best*, cleansing products for babies you can find. Besides that, Defender is our most recent technology that, well, defends all that needs to be defended. Anti-bacterial Defender agents are in all our products, keeping your baby's clothes, bottle, utensils, and gadgets safe. Babymax detergent distinctively has Color Defender that will hold colors where they should be: in your baby's clothes, making them look and feel like new longer so you can use them for longer period of time.

Are Babymax products non-allergenic?

Absolutely. We avoid using harmful ingredients like SLS, parabens, phosphate, and coloring that could potentially cause an allergic reaction for those with developing, sensitive skin (your babies!). Plus, we use safe, effective, naturally derived plant-based ingredients.

Are your ingredients and formulas certified organic?

All of our products are formulated to meet our baby-safe standards using the best ingredients we can find. Some of these ingredients are certified organic, while others are plant-based or natural. They do, of course, live up to our highest baby-safe standards, which we ensure all the way through our process, from our formulation development to our rigorous testing. We’d love for you to check out the product pages on this site for more in-depth ingredient information. If you still have questions about why we use certain ingredients, where they come from, or what each one is intended to do, please ask us! You can contact us using this customer service page, or feel free to pick up the phone and give us a call. We love talking about what makes our products baby-safe, and we want our customers to be as happy and confident about the choices they have made as we are.

How should I keep my Babymax products?

We recommend you keep your products in a cool place (room temperature) away from direct sun-light.

Do I need an account with Babymax to place an order?

You do not need to create an account to shop online; rather, you can purchase as a guest. However, creating an account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, peruse past orders, update subscription details and receive special Babymax customer event invitations and new product information.

Can I stock Babymax at my place of business?

Please kindly contact us at https://www.babymax.id/site/contact

Can I purchase Babymax products as gifts?

Sure, you can. Please visit our giftcard page at https://www.babymax.id/site/giftcard

Can I send an order to another country?

Sorry, we don't do international shipping at the moment.

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In the beginning, care was at the heart of our idea of . We want, in fact, we need our products to be of the highest quality possible for both ours a...

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